Even though is an essential part of providing –whether today’s latest technology like , machine learning, and ; or, as it was for decades, telephone and not much else–it’s not what customer , customer support, or customer experience is about.



Source link https://www.forbes.com/sites/micahsolomon/2018/07/30/customer-service-is-about--not-technology-even-when-its--by-ai-and-chatbots/

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