Right now our looks like the below:

  1. Salesforce ticket submitted by clients

  2. Support receives ticket and goes through their intricate process of determining whether it is a bug or something more (can’t reproduce)

  3. Support reaches out to Product management to get more info on how the feature/functionality should work

  4. Product management and support goes through a feedback loop

  5. Product determines it is an issue for Development to fix

  6. Support pulls in the ticket from Salesforce

  7. It finally goes to .


One thing I can see that can is that QA has the necessary knowledge of the software to cover the stages where Product Management gets involved, that way it gets to QA sooner and the triage process can begin sooner also. Is there anything that can be done to this process?



Source link https://www.reddit.com/r//comments/909018/how_can_i_improve_the___to_qa/

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