The keyword here is assumptions. As a UX designer, we make assumptions and we validate them. But there are times where in this case, in a design challenge, the objective for the exercise is for the interviewer to see your thought process. They want to know how you would approach the challenge, why you choose it and what are you planning to change.
Step by step analysis
Here are some of the steps I took when I begin the design challenge:
- Download the app
- Do my own heuristics evaluation
- Check out the app reviews and did research on what others are saying about the app
- Who are the people that will be using the app
- What the app is trying to achieve for these people
- What are the experience pain points?
- How can we improve it?
So, I started my Evernote app (browser version) and I begin to document down all my thoughts. This gave me a structure and process to run through. I know it is a design challenge and I wanted the interviewer to be able to see that I can justify my decisions and how I derived my solutions for the problems.
This is the double diamond process with an additional step where I added in ‘measure’ after ‘deliver’. I wanted to make sure there will be a step in place to validate the success of the feature change before shipping it.
In the fine print, I included this below this slide:
This scope is assumed to be part of the product milestone after MVP — to improve existing problems, bugs, and usability issues. It does not take into direct consideration of the strategic goals of the company due to the lack of information and resources in the context of this exercise.
I went through the app and did my own analysis of some of the use cases for the app. I came out with one example of a potential problem. That led me to form several assumptions and what I could do to improve on it.
MoneyLover app allows users to create ‘wallets’ as accounts to log down their financial commitments, savings or plans. However, one key aspect that is missing here is the need for people who wish to use the app to manage several different wallets. This is very important for users who manage the family’s finances as a whole.
With the problem statement, I came out with the user persona for the MoneyLover app.
By taking one of the features to work on, I created the user flow for James to accomplish the task of adding a new transaction or editing an existing transaction.
I then map out the user journey for this existing flow and was able to log down the pain points where there is opportunity to improve the user experience for James.
In order to resolve these issues, one of the keys possible feature to implement at this time would be a master wallet. There are several factors for proposing this solution.
Visualizing the digital eco-system
I knew coming out with the solution alone wasn’t good enough. I wanted to document an abstract overview of the new eco-system. The new system will give power to the master wallet to have two types of control. On a global level, the mater wallet has control over matters that affect everyone but at the same time, this new system allows local control on an individual level. Therefore, users can actually control their finances individually and this means the app could be used by either one person who is in charge of all the finances or to have several users using the app concurrently.
Now, with more versatility, the app can appeal to more users. From a business perspective, it makes sense to have more users and at the same time while allowing users to have local control over their own finances.
New user flow
Now that we have the master wallet feature, what will be the new user flow for James?
The new user flow allows the user to update multiple wallets at the same time. The user is now given a choice to update the wallet he wants. This allows more versatility and also stops repetitive actions.
I created the wireframes and did a fast prototype of the design on Sketch and got the screen flows documented to help me explain my design.
Here are some of the key improvements made to the screens for this task flow.
- A new nested wallet dropdown menu to allow users to see which are the wallets nested within the master wallet
- Improved master wallet home screen that shows data visualizations of the total budget and how each individual wallet is performing on a month by month basis. This gives the user data to make informed decisions.
- Improved editing and adding transaction screens by having radio button menu to allow the user to choose which wallet to update
- Included modules that would show after completing the task so they know which wallet is being updated. The existing design doesn’t display this, so the user might not know or get an affirmation that a change or addition is made correctly.
You can check out the new MoneyLover prototype below:
Now that I have designed the new feature and the prototype, the next step is to proceed with the testing of this feature. Again, this is a design challenge, so the main objective here is to show that we can design and picture the dynamics of a testing environment. I designed the testing into two parts: moderated and unmoderated.
I think there were a few important things that I truly learned from this experience. Accepting the challenge and working on it can be scary at first, but with practice and experience, it can be a good test of your own capability. I had several reservations during the interview with the questions I asked of them and I wasn’t exactly comfortable with the overall UX maturity of the company. So, it wasn’t exactly a bad thing that I didn’t get the role. Here are some thoughts after the entire experience:
- Before accepting the challenge, make sure you can commit the time to do it
- During an interview, always make sure to ask questions back to the interviewer to find out more
- Always access the UX maturity of the company. Make sure you are comfortable before going ahead
- Keep an open mind and accept opinions and take it as a learning to improve your skills as a UX designer
- Most importantly, listen to your gut! If you don’t think the place is right for you, chances are, you will be miserable if you accept it!
I hope you like what you read. Some claps would be nice too 🙂