Because smart devices are highly personalized, it’s important to observe users firsthand to see how they’re using them. Are they getting the feedback they’re expecting, and is it coming at the right times? Where is there room for improvement?
3. Learn invisible boundaries, then test and re-test
The more connected your devices are, the easier everything gets — even if it’s just your phone to your laptop, or a smart speaker that learns your preferences. When this stuff doesn’t work, it’s inconvenient but it can also be super frustrating.
In a smart device ecosystem, it’s critical to uncover any invisible fail points.
These are alternative use cases that can pop up and throw off “normalcy.” In the case of smart lighting, maybe it’s a power failure. Is there an automatic reset, or do settings need to be restored manually? What happens if the power is out long term?
The best smart device design strategy is a practiced one. Avoid surprises by testing any potential boundaries, making modifications, and testing again.