In the summer of 2018, I joined Uber on their New Mobilities team as a product design intern. I designed the platform for their next highly-anticipated product—shared eScooters, to launch in cities around the world starting this September.
Uber had entrusted me and one other designer with a huge task; though I had access to many other incredible designers for feedback. Though I was the youngest person at the company, I was given enormous freedom and autonomy to build the product from start to finish. This was my biggest UX undertaking so far and here are a few nuggets of wisdom I’ve taken away in my three months:
No decision you make will be foolproof.
Today’s solutions, tomorrow’s problems.
Every decision you make will have its tradeoffs. Some will have bigger ones than others do. There is no perfect solution, you can only strive to find the one with the least negative impact. At Uber, I wasted a lot of time trying to make perfect all-encapsulating solutions that accounted for every use case and edge case, but quickly learned that if you try to please everyone, you’ll end up pleasing no one. The designs were giving users cognitive overload and needed to be simplified. The best thing to do is to pick your battles and then commit.