According to Sebastian Siemiatkowski, CEO of Klarna, banks need to be customer centric, not just talk about it. But in practice, we see little change in the banks’ approach. That’s why we often hear about developing alliances between banks and FinTech platforms. Will friends become enemies?
Source link https://www.forbes.com/sites/michalgromek/2018/07/19/why-banks-and-fintech-need-each-other-and-for-how-long/